Subject: Ticket Assigned - Conversation with Matt
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 18 Feb 2022 09:03:44 +0000

Hi Rayan Suliman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Matt Matt                    Please I have been waiting more than 48 hrs           12:24 PM, 13th Feb                     Matt                    First contact with this app about the problem was on the 8th of Feb.           12:25 PM, 13th Feb                     Matt                    5 days ago           12:25 PM, 13th Feb                     Matt                    Every time saying to contact tomorrow or wait 24 hrs.           12:26 PM, 13th Feb                     Matt                    I really don’t understand           12:26 PM, 13th Feb                   abdullah                   Hi i am Abdullah           12:26 PM, 13th Feb                   abdullah                   how can i help you ?           12:27 PM, 13th Feb                     Matt                    Hello Abdullah I’m trying to learn about the lost delivery of my package           12:27 PM, 13th Feb                     Matt                    Complaint number 3594783 was raised with you 2 days ago and you said to contact you again today.  Everyday, you just respond to check back tomorrow, what is the status of my delivery, missing the “Trolley” from Oder number 6123922496           12:27 PM, 13th Feb                   abdullah                   i need your order id please           12:28 PM, 13th Feb                   abdullah                   ok wait please           12:28 PM, 13th Feb                   abdullah                   we are working to solve your problem but the system is not responding           12:45 PM, 13th Feb                   abdullah                   may i have your email ?           12:45 PM, 13th Feb                     Matt                    [email-masked]           12:46 PM, 13th Feb                   abdullah                   I apologise for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this. Please bear with us for between 24-48 hours.. I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           12:47 PM, 13th Feb                     Matt                    Thank you.           12:47 PM, 13th Feb                   abdullah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:47 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3886090