Subject: Ticket Assigned - Conversation with Shamnadh Salam
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 11 Feb 2022 14:52:19 +0000

Hi Rayan Suliman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shamnadh Salam Shamnadh Salam                    Hello           05:51 PM, 11th Feb                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية           05:51 PM, 11th Feb                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           05:51 PM, 11th Feb                     Shamnadh Salam                    2           05:51 PM, 11th Feb                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           05:51 PM, 11th Feb                     Shamnadh Salam                    5           05:51 PM, 11th Feb                   New                   Please select one of the options from below. 1 for warranty related questions 2 for product quality complaint 3 for other complaints           05:51 PM, 11th Feb                     Shamnadh Salam                    3           05:51 PM, 11th Feb                   New                   Please wait, you will be assisted shortly.           05:51 PM, 11th Feb                   New                   Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly.           05:52 PM, 11th Feb                   rayan                   Thank you for contacting Home Box... this is Ryan. Please give me a little time to check.           05:52 PM, 11th Feb                   rayan                   how I can help you?           05:52 PM, 11th Feb                     Shamnadh Salam                    I didn’t recieve this iron board           05:52 PM, 11th Feb                     Shamnadh Salam                    Order number           05:52 PM, 11th Feb                   rayan                   Please give me sometime           05:54 PM, 11th Feb                   rayan                   I apologize for the delay as I am reviewing the issue.           06:01 PM, 11th Feb                   rayan                   the order delivered today?           06:03 PM, 11th Feb                     Shamnadh Salam                    Then how they put all items delivered ??           06:09 PM, 11th Feb                     Shamnadh Salam                    After I make the order , how they cancelled these items without my knowledge??           06:10 PM, 11th Feb                   rayan                   it is automatically cancelled because it is out of stock           06:13 PM, 11th Feb                   rayan                   can I help you with something else?           06:18 PM, 11th Feb                     Shamnadh Salam                    Ok , when they will deliver this one ??           06:18 PM, 11th Feb                   rayan                   Please share the name of the item as the app           06:19 PM, 11th Feb                     Shamnadh Salam                             06:20 PM, 11th Feb                   rayan                   Please give me sometime           06:25 PM, 11th Feb                   rayan                   I Will escalate your case to the team and they will contact with you as soon as possible           06:31 PM, 11th Feb                   rayan                   please share your email           06:31 PM, 11th Feb                   rayan                   kindly confirm in how many boxes did you receive your order?           06:35 PM, 11th Feb                     Shamnadh Salam                             06:42 PM, 11th Feb                     Shamnadh Salam                    This 3 boxes           06:42 PM, 11th Feb                   rayan                   only?           06:42 PM, 11th Feb                     Shamnadh Salam                    [email-masked]           06:42 PM, 11th Feb                     Shamnadh Salam                    Yes           06:42 PM, 11th Feb                   rayan                   okay sorry for that... the team will contact with you ASAP           06:44 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3879814