Subject: New Reply Received - Conversation with Z.Y
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 06 Feb 2022 06:25:33 +0000

Hi Rayan Suliman,  The customer has responded to the ticket.  Conversation with Z.Y  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAM521F1BA83F4147FE92574C686A160BA2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia Taha</span></a>,</div>
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<div class="MsoNormal">Regarding below trail mail, we sent our team for inspection and reports as follows:</div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">The subjected order was delivered on 24-Oct-2020.<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">After using 4 months, the sponge is pressing down and even 1 sofa got frame damaged.<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">It seems due to rough use frame got damaged and sponge are pressed<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">It is misuse by customer<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Attached picture for your review.<div></div>
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<span style="color:windowtext">Item id </span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;background:#F7F7DE'>162444189 P-Porter Armless chair-Light Grey- qty- 2pc and
</span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;background:#E1EECA'>162444188
</span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif'>P-Porter Corner-Light Grey qty-1 pc<div></div></span>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Customer wants replacement,<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Stock in SOH “24” and “0” (<span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black;background:#E1EECA'>162444188)</span><div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3">Pls advise further
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<span style='font-size:20.0pt;font-family:"Arabic Typesetting";color:#323E4F'>Thanks &amp; Regards</span><span style='font-family:"Arabic Typesetting";color:#323E4F'>,</span><span style='font-size:12.0pt;font-family:"Arabic Typesetting";color:#323E4F'></span>
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<div class="MsoNormal"><b><span style="font-size:16.0pt;font-family:Aharoni;color:#4472C4">Kalyan Khadka 
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<span style='font-size:10.0pt;font-family:"Britannic Bold",sans-serif;color:#323E4F'>Email:-
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<span style="font-size:12.0pt;font-family:Algerian;color:#323E4F">Ext-</span><span style="font-size:12.0pt;font-family:Aharoni;color:#323E4F">2311
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'>Concept Warehouse Jeddah –Al Khomrah</span></div>
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</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&amp;sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#323E4F'>www.landmarkgroup.com</span></a><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#323E4F'></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Yahia Taha &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, January 31, 2022 9:21 AM<br>
<b>To:</b> Vakeel Ahmad &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;; Kalyan Khadka &lt;[email-masked]&gt;<br>
<b>Cc:</b> Hbriyadh Warehouse &lt;[email-masked]&gt;; hbriyadh delivery &lt;[email-masked]&gt;; Mohammed Basheeruddin &lt;[email-masked]&gt;; HB.CCCKSA &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3823389] - Conversation with Z.Y</div>
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<a id="OWAAME44C7CAC523F4E8B9E64BD0EB7C03F16" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vakeel Ahmad</span></a> sorry for that
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<a id="OWAAM1C497F85DC67431C89CC1DEA08DF6FED" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Kalyan Khadka</span></a> please check.
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&amp;sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&amp;sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<span style="color:#1F497D"><img width="163" height="53" style="width:1.6979in;height:.552in" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMwNDQ4MTU4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.15VMvgeynL_NNbKIbuPLdjuuos-0HVa8q5clweQV8Yo" alt="lg"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMwNDQ4MTU4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.IIGyw0ezbAJsUTQfH0K2sGAOfAeSUefAmrOzUQoZ5CM" alt="hb"></span><span style="color:black"></span>
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<b>From:</b> Vakeel Ahmad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, January 31, 2022 9:17 AM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Hbriyadh Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; hbriyadh delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammed Basheeruddin
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3823389] - Conversation with Z.Y</div>
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<span style="font-size:12.0pt">Hi </span><a id="OWAAM24D562A5590F4EF7A643B8D67A018679" href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Calibri",sans-serif;text-decoration:none'>@Yahia Taha</span></a><span style="font-size:12.0pt"></span>
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<div class="MsoNormal"><span style="font-size:12.0pt">This invoice is from Jeddah and no details are available in GDMS or GCRM. please advise..</span></div>
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<div class="MsoNormal"><b>Regards,</b></div>
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<div class="MsoNormal"><b><span style='font-family:"Bradley Hand ITC"'>Vakeel Ahmad</span></b></div>
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<div class="MsoNormal"><b><span style="font-family:Andalus">Supervisor -HDO</span></b></div>
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<div class="MsoNormal"><span style="font-family:Andalus">Home Box Riyadh Warehouse</span></div>
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<span style="font-family:Andalus">Mobile No +966 549183975 Ext: 4031</span><span style="font-size:8.0pt;font-family:Andalus"></span>
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<b><span style="font-family:Andalus">E:</span></b><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-family:Andalus">[email-masked]</span></a><span style="font-family:Andalus"></span>
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<a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style="color:#1F497D;text-decoration:none"><img width="163" height="53" style="width:1.6979in;height:.552in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMwNDQ4MTU4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.15VMvgeynL_NNbKIbuPLdjuuos-0HVa8q5clweQV8Yo" alt="lg"></span></a><a href="http://www.homeboxstores.com/sa/en" rel="noreferrer"><span style="color:blue;text-decoration:none"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMwNDQ4MTU4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.IIGyw0ezbAJsUTQfH0K2sGAOfAeSUefAmrOzUQoZ5CM" alt="hb"></span></a>
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<b>From:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, January 30, 2022 10:17 AM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Vakeel Ahmad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbriyadh Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; hbriyadh delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammed Basheeruddin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3823389] - Conversation with Z.Y</div>
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<div class="MsoNormal">Inspection approved. </div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black">Best Regards</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>800-1110888</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&amp;sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, January 29, 2022 3:30 PM<br>
<b>To:</b> Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Vakeel Ahmad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbriyadh Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; hbriyadh delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammed Basheeruddin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3823389] - Conversation with Z.Y</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hello Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The cx asking for maintenance request for a bad manufacturer.... The backrest is almost broken.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order: 29008202300620201018</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">CRM: 3552794.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please approval and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks, Rayan.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 29 Jan at 4:24 PM
<span class="separator">, Home Box &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
 wrote: </span></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>مرحبا،</span><span dir="LTR"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نحن نقدر صبرك.</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>أصدقائك ،</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>فريق الدعم</span><span lang="AR-SA" style="font-size:10.5pt"></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">3823389:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3823389