Subject: Ticket Assigned - Conversation with Uzair Asghar
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 05 Feb 2022 08:32:44 +0000

Hi Rayan Suliman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Uzair Asghar Uzair Asghar                             01:47 AM, 05th Feb                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية           01:47 AM, 05th Feb                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           01:47 AM, 05th Feb                     Uzair Asghar                             01:47 AM, 05th Feb                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية            01:47 AM, 05th Feb                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           01:47 AM, 05th Feb                     Uzair Asghar                    hello           12:09 PM, 05th Feb                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية            12:09 PM, 05th Feb                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           12:09 PM, 05th Feb                     Uzair Asghar                    2           12:10 PM, 05th Feb                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           12:10 PM, 05th Feb                     Uzair Asghar                    5           12:10 PM, 05th Feb                   New                   Please select one of the options from below. 1 for warranty related questions 2 for product quality complaint 3 for other complaints           12:10 PM, 05th Feb                     Uzair Asghar                    1           12:10 PM, 05th Feb                   New                   Please give us your 10 Digit Order number starting wih 6 if you placed your order on our website, or 20 Digit Invoice number if you placed your order in store           12:10 PM, 05th Feb                     Uzair Asghar                    29014201451220211229           12:10 PM, 05th Feb                   New                   Please wait, you will be assisted shortly.           12:10 PM, 05th Feb                   New                   Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly.             12:10 PM, 05th Feb                   New                   Given the high number of messages we are currently receiving, we are experiencing high wait time. We will get back to you shortly. Please be sure to describe your query in detail. Thank you for your cooperation.           12:10 PM, 05th Feb                     Uzair Asghar                             12:11 PM, 05th Feb                     Uzair Asghar                             12:11 PM, 05th Feb                     Uzair Asghar                             12:11 PM, 05th Feb                     Uzair Asghar                             12:11 PM, 05th Feb                     Uzair Asghar                             12:11 PM, 05th Feb                     Uzair Asghar                    the upper rack has fallen           12:11 PM, 05th Feb                   rayan                   thanks for contacting us... Rayan with you please give sometime to check           12:11 PM, 05th Feb                     Uzair Asghar                    and even it has damaged the hanging rod also           12:11 PM, 05th Feb                   rayan                   Please give me sometime           12:17 PM, 05th Feb                     Uzair Asghar                    waiting           12:19 PM, 05th Feb                   rayan                   Please share your email           12:21 PM, 05th Feb                     Uzair Asghar                    [email-masked]           12:22 PM, 05th Feb                   rayan                   I will raise your case to the team and they will call you as soon as possible           12:23 PM, 05th Feb                     Uzair Asghar                    please           12:23 PM, 05th Feb                     Uzair Asghar                    can they call me today           12:23 PM, 05th Feb                     Uzair Asghar                    will you make a complaint number           12:23 PM, 05th Feb                   rayan                   It will take 3 to 5 days sir           12:23 PM, 05th Feb                     Uzair Asghar                    ???           12:24 PM, 05th Feb                   rayan                   complaint number 3573245           12:24 PM, 05th Feb                     Uzair Asghar                    this is comprising to the previous complaint           12:24 PM, 05th Feb                     Uzair Asghar                    so i have 2 complaints on one ticket           12:25 PM, 05th Feb                   rayan                   this complaint for maintenance request           12:25 PM, 05th Feb                     Uzair Asghar                    this is an old complaint number           12:27 PM, 05th Feb                     Uzair Asghar                    raised yesterday           12:27 PM, 05th Feb                   rayan                   for the old complaint please contact us after 24 hours           12:28 PM, 05th Feb                     Uzair Asghar                    did u open a new complaint?           12:28 PM, 05th Feb                   rayan                   yes this complaint is new sir for maintenance request           12:29 PM, 05th Feb                     Uzair Asghar                    okay           12:30 PM, 05th Feb                   rayan                   happy to help you           12:30 PM, 05th Feb                     Uzair Asghar                    thx           12:31 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3853222