Subject: Ticket Assigned - Conversation with JG
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 03 Feb 2022 08:12:14 +0000

Hi Rayan Suliman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with JG JG                    Pls cancel our order           11:32 AM, 03rd Feb                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية           11:32 AM, 03rd Feb                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           11:32 AM, 03rd Feb                     JG                    2           11:32 AM, 03rd Feb                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           11:32 AM, 03rd Feb                     JG                    5           11:32 AM, 03rd Feb                   New                   Please select one of the options from below. 1 for warranty related questions 2 for product quality complaint 3 for other complaints           11:32 AM, 03rd Feb                     JG                    3           11:32 AM, 03rd Feb                   New                   Please wait, you will be assisted shortly.           11:32 AM, 03rd Feb                   New                   Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly.           11:32 AM, 03rd Feb                     JG                    This has been the 4th time I contacted homebox and I didn't hear anything from your courier           11:33 AM, 03rd Feb                     JG                    Cancel this order and refund my money           11:34 AM, 03rd Feb                     JG                    6123406248           11:35 AM, 03rd Feb                     JG                    The last representative I've talked with told me if after 2 days I didn't received any calls then cancel the order           11:35 AM, 03rd Feb                     JG                    My order was placed since jan 25           11:35 AM, 03rd Feb                     JG                    And contacted u many times for help and till now the courier didn't contact us           11:37 AM, 03rd Feb                     JG                    Just cancel the order refund my money as we transferred house already and we don't need your items.too much inconvenience           11:37 AM, 03rd Feb                   rayan                   thanks for contacting us... Rayan with you please give sometime to check           11:46 AM, 03rd Feb                   rayan                   I am so sorry for that... are you sure want to cancel ?           11:50 AM, 03rd Feb                     JG                    Yes           11:51 AM, 03rd Feb                   rayan                   Please share your email and I will raise your case to Responsible team           11:53 AM, 03rd Feb                     JG                    [email-masked]           11:58 AM, 03rd Feb                   rayan                   sorry again.. happy to help you           12:01 PM, 03rd Feb                     JG                    When it will be cancelled?           12:02 PM, 03rd Feb                   rayan                   the team will contact with you as soon as possible           12:04 PM, 03rd Feb                     JG                    Again?           12:04 PM, 03rd Feb                     JG                    U know this is the 4th time I raised my issues           12:04 PM, 03rd Feb                     JG                    Nobody contacted me from your team           12:04 PM, 03rd Feb                   rayan                   I am sorry about that... now I am raising your case sir and they will contact with you           12:06 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3845754