Subject: Ticket Assigned - Conversation with Osaid
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 22 Jan 2022 10:20:53 +0000

Hi Rayan Suliman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Osaid Osaid                    Hello           01:37 PM, 22nd Jan                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية           01:37 PM, 22nd Jan                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           01:37 PM, 22nd Jan                     Osaid                    2           01:37 PM, 22nd Jan                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           01:37 PM, 22nd Jan                     Osaid                    5           01:37 PM, 22nd Jan                   New                   Please select one of the options from below. 1 for warranty related questions 2 for product quality complaint 3 for other complaints           01:37 PM, 22nd Jan                     Osaid                    2           01:37 PM, 22nd Jan                   New                   Please give us your 10 Digit Order number starting wih 6 if you placed your order on our website, or 20 Digit Invoice number if you placed your order in store           01:37 PM, 22nd Jan                     Osaid                    6379187325           01:39 PM, 22nd Jan                   New                   Please wait, you will be assisted shortly.           01:39 PM, 22nd Jan                   Ali                   وعليكم السلام ورحمة الله وبركاته, مرحبا بك في هومبوكس معك علي, كيف يمكنني ان اساعدك اليوم؟           01:39 PM, 22nd Jan                   New                   Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly.             01:39 PM, 22nd Jan                   New                   Given the high number of messages we are currently receiving, we are experiencing high wait time. We will get back to you shortly. Please be sure to describe your query in detail. Thank you for your cooperation.           01:39 PM, 22nd Jan                     Osaid                    The TV table In this order number 6379187325 was received damaged (scratched) and that’s not acceptable by me. I hope you issue a replacement for the damaged parts as soon as possible. Pictures included below ?           01:41 PM, 22nd Jan                     Osaid                             01:42 PM, 22nd Jan                     Osaid                             01:42 PM, 22nd Jan                     Osaid                             01:42 PM, 22nd Jan                   Ali                   Please allow me a moment and I will check on this for you.           01:43 PM, 22nd Jan                     Osaid                    Ok. Take your time           01:43 PM, 22nd Jan                   rayan                   Please give me sometime           01:48 PM, 22nd Jan                     Osaid                    Ok           01:48 PM, 22nd Jan                   rayan                   sorry for taking long I am checking           01:57 PM, 22nd Jan                     Osaid                    Checking what?           01:57 PM, 22nd Jan                     Osaid                    I gave you the order number           01:57 PM, 22nd Jan                   rayan                   I will raise your case to the responsible team and we will contact you as soon as possible           02:10 PM, 22nd Jan                   rayan                   please share your email id           02:10 PM, 22nd Jan                     Osaid                    [email-masked]           02:10 PM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3796297