Subject: Ticket Assigned - Conversation with ?
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 20 Jan 2022 10:13:13 +0000

Hi Rayan Suliman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Hi           01:30 PM, 20th Jan                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية           01:30 PM, 20th Jan                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           01:30 PM, 20th Jan                     ?                    2           01:30 PM, 20th Jan                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           01:30 PM, 20th Jan                     ?                    5           01:30 PM, 20th Jan                   New                   Please select one of the options from below. 1 for warranty related questions 2 for product quality complaint 3 for other complaints           01:30 PM, 20th Jan                     ?                    2           01:30 PM, 20th Jan                   New                   Please give us your 10 Digit Order number starting wih 6 if you placed your order on our website, or 20 Digit Invoice number if you placed your order in store           01:30 PM, 20th Jan                     ?                    29053611173920220108           01:31 PM, 20th Jan                   New                   Please wait, you will be assisted shortly.           01:31 PM, 20th Jan                   New                   Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly.             01:31 PM, 20th Jan                   New                   Given the high number of messages we are currently receiving, we are experiencing high wait time. We will get back to you shortly. Please be sure to describe your query in detail. Thank you for your cooperation.           01:31 PM, 20th Jan                     ?                    Dear All,  I have raised many complaints regarding delivery of damaged dinning table on Jan 12th 2021.  We have rejected the delivery of the table since it is damaged. The delivery man insisted not to return it and to contact the show room. On same day, i complained to Showroom manager who promised to replace the dinning table with 24 hours. Its been a week now and now one is solving my problem. And i would like to return the product for the bad experience with homebox.  Show room: Khalid ibn Alwaleed store - Riyadh, KSA  Please feedback ASAP.   Regards,           01:32 PM, 20th Jan                     ?                             01:32 PM, 20th Jan                     ?                             01:32 PM, 20th Jan                     ?                             01:32 PM, 20th Jan                     ?                             01:32 PM, 20th Jan                   rayan                   thanks for contacting us... Rayan with you please give sometime to check           01:34 PM, 20th Jan                   rayan                   Please give me sometime           01:56 PM, 20th Jan                   rayan                   can you send your email?           01:59 PM, 20th Jan                     ?                    [email-masked]           02:03 PM, 20th Jan                   rayan                   I will escalate your case to Responsible team and they will contact with you as soon as possible           02:06 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3789351