Subject: New Reply Received - Re: ﻿لم تتم عملية الدفع بنجاح.
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 07 Sep 2019 15:22:25 +0000

Hi Ryan suliman,  The customer has responded to the ticket.  Re: لم تتم عملية الدفع بنجاح.   Ticket comment <div style="direction: ltr;">
<div style="direction: rtl;">لم يتم استرجاع المبلغ حتى هذا اليوم</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, August 15, 2019 12:37:54 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Re: لم تتم عملية الدفع بنجاح.
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<div dir="rtl">عميلنا العزيز,</div>
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<div dir="rtl">شكرا لتواصلك معنا.</div>
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<div dir="rtl">​يرجى مراجعة البنك الخاص بك بعد 14 يوم دوام من تاريخ الألغاء.</div>
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<div dir="rtl">وفي حال عدم عودة المبلغ في ذلك الوقت يرجى أرسال صورة عن كشف الحساب ألينا.</div>
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<div dir="rtl">سعيدون بخدمتك.</div>
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<div dir="rtl">أصدقائك</div>
<div dir="rtl">فريق الدعم.</div>
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<blockquote class="freshdesk_quote">On Wed, 14 Aug at 4:12 PM <span class="separator">
, Abdulmajeed Sendi &lt;[email-masked]&gt; wrote:
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تم سحب المبلغ من بطاقتي ولم يتم استرجاع هذا المبلغ حتى الان وعندما<span> </span><span style="margin: 0px">/</span>
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<div style="margin: 0px; font-size: 12pt; font-family: Calibri, Helvetica, sans-serif">
 اتصلت بالبنك اعلموني انه انسحب المبلغ وتم الاستفادة منه من قبلكم ولم تتم اي عملية استرجاع منكم </div>
<div style="margin: 0px; font-size: 12pt; font-family: Calibri, Helvetica, sans-serif">
 والان اطالبكم باسترجاع مبلغي ٣١٠.٢٥ ريال </div>
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<blockquote class="freshdesk_quote">
<div>From: rawan khayyat &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, August 14, 2019 5:02 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: لم تتم عملية الدفع بنجاح. </div>
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تم سحب المبلغ من بطاقتي ولم يتم استرجاع هذا المبلغ حتى الان وعندما<span> </span><span style="margin:0px">/</span>
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<div style="margin:0px; font-size:12pt; font-family:Calibri,Helvetica,sans-serif">
 اتصلت بالبنك اعلموني انه انسحب المبلغ وتم الاستفادة منه من قبلكم ولم تتم اي عملية استرجاع منكم </div>
<div style="margin:0px; font-size:12pt; font-family:Calibri,Helvetica,sans-serif">
 والان اطالبكم باسترجاع مبلغي ٣١٠.٢٥ ريال </div>
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thank you</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> support=[email-masked] &lt;support=[email-masked]&gt; on behalf of Max Fashion &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, August 13, 2019 9:30 PM<br>
<b>To:</b> Abdulmajeed Sendi &lt;[email-masked]&gt;<br>
<b>Subject:</b> لم تتم عملية الدفع بنجاح. </font>
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.${ctx.messages.prehead}<a href="https://www.maxfashion.com/sa/ar/my-account/order/6441921490" style="color:#1e1e1e" rel="noreferrer">6441921490</a>
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<td colspan=" 2" style="padding:15px 0 0 0">حمّل تطبيقاتنا الآن</td>
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<td align=" left" style="padding:2px 10px 0 0"><a href="https://itunes.apple.com/ae/app/id1161312751" style="text-decoration:none; color:#202020" rel="noreferrer">ايفون</a></td>
<td align=" right" style="padding:2px 0 0 10px"><a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_SADAD_SA_ar" style="text-decoration:none; color:#202020" rel="noreferrer">اندرويد</a></td>
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<span class="x_x_navMenu"><a href="https://www.maxfashion.com/sa/ar/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_SADAD_SA_ar" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">النساء</a></span>
<span class="x_x_navMenu"><a href="https://www.maxfashion.com/sa/ar/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_SADAD_SA_ar" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">الرجال</a></span>
<span class="x_x_navMenu"><a href="https://www.maxfashion.com/sa/ar/department/girls?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_SADAD_SA_ar" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">البنات</a></span>
<span class="x_x_navMenu"><a href="https://www.maxfashion.com/sa/ar/department/boys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_SADAD_SA_ar" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">الأولاد</a></span>
<span class="x_x_navMenu"><a href="https://www.maxfashion.com/sa/ar/department/shoes?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_SADAD_SA_ar" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">الأحذية</a></span>
<span class="x_x_navMenu"><a href="https://www.maxfashion.com/sa/ar/inspiration?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_SADAD_SA_ar" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff; padding:10px 6px; word-wrap:normal" rel="noreferrer">الإلهام</a></span>
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.يؤسفنا أن نعلمك بأنه لم تتم معالجة طلبك بنجاح </td>
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مرحبًا Abdulmajeed Sendi، لم تتم معالجة طلبك رقم <span style="color:#00b9e5; text-decoration:none">
<a href="https://www.maxfashion.com/sa/ar/my-account/order/6441921490" style="color:#00b9e5; text-decoration:none" rel="noreferrer">6441921490</a></span> بنجاح. قد تكون وصلتك رسالة من البنك تعلمك بأنه قد تمت الموافقة على الدفع بنجاح، إلا أنه قد حصلت مشكلة خلال
 إكمال عملية الشراء. <br>
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لقد قمنا بإعادة المبلغ إلى بطاقتك الائتمانية أو بطاقة الخصم المباشر الخاصة بك. يرجى التواصل مع البنك الخاص بك في حال وجود أية أسئلة أخرى.
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تفاصيل الطلب </div>
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السعر الكلي</div>
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الوصف</div>
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المنتج</div>
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25  ريال </td>
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<td align="right" style="padding:8px 0 0 0; color:#3d4648; font-weight:600">ماكس </td>
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<td align="right" style="padding:8px 0 0 0; color:#3d4648; font-weight:600">سراويل داخلية بخصر مطّاطي - طقم من 5 قطع
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اللون: أزرق</td>
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المقاس: 22 </td>
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الكمية: 1</td>
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62  ريال </td>
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<td align="right" style="padding:8px 0 0 0; color:#3d4648; font-weight:600">طقم ملابس نوم من 3 قطع بطبعات
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اللون: أزرق</td>
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المقاس: L </td>
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الكمية: 1</td>
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67  ريال </td>
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<td align="right" style="padding:8px 0 0 0; color:#3d4648; font-weight:600">طقم بنطلون بيجاما وقميص بطبعات
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اللون: أزرق</td>
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المقاس: L </td>
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الكمية: 1</td>
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</table>
</td>
</tr>
<tr>
<td align="center">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="font-size:13px">
<tbody>
<tr>
<td width="30%" align="left" style="padding:20px 10px 0 0; color:#3d4648; font-weight:600; direction:rtl">
72  ريال </td>
<td width="40%" align="center" style="padding:15px">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color:#3d4648; font-size:14px; font-family:Helvetica,Arial,sans-serif">
<tbody>
<tr>
<td align="right" style="padding:8px 0 0 0; color:#3d4648; font-weight:600">ماكس </td>
</tr>
<tr>
<td align="right" style="padding:8px 0 0 0; color:#3d4648; font-weight:600">تيشيرت بارز الملمس بياقة عادية مع بنطال بيجاما بخصر مطّاطي
</td>
</tr>
<tr>
<td align="right" style="padding:4px 0 0 0; color:#3d4648; font-weight:300; text-align:right; direction:rtl">
اللون: رمادي</td>
</tr>
<tr>
<td align="right" style="padding:4px 0 0 0; color:#3d4648; font-weight:300; text-align:right; direction:rtl">
المقاس: L </td>
</tr>
<tr>
<td align="right" style="padding:4px 0 0 0; color:#3d4648; font-weight:300; text-align:right; direction:rtl">
الكمية: 1</td>
</tr>
</tbody>
</table>
</td>
<td width="28%" align="center">
<table border="0" cellpadding="0" cellspacing="0" align="right" width="100%">
<tbody>
<tr>
<td align="right"><a href="https://www.maxfashion.com/sa/ar/p/161646940" rel="noreferrer"><img alt="" class="x_x_product" width="100%" style="padding:20px 0 0 0; max-width:135px" src="https://c8b233fcc89d81662635-7a16155bed7a2875112395c73ed81359.ssl.cf3.rackcdn.com/WN19BS1009GREYDARK-WN19BS1009-MXWIN19190519_01-150.jpg">
</a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td align="center">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="font-size:13px">
<tbody>
<tr>
<td width="30%" align="left" style="padding:20px 10px 0 0; color:#3d4648; font-weight:600; direction:rtl">
72  ريال </td>
<td width="40%" align="center" style="padding:15px">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color:#3d4648; font-size:14px; font-family:Helvetica,Arial,sans-serif">
<tbody>
<tr>
<td align="right" style="padding:8px 0 0 0; color:#3d4648; font-weight:600">ماكس </td>
</tr>
<tr>
<td align="right" style="padding:8px 0 0 0; color:#3d4648; font-weight:600">طقم بنطال بيجاما وتيشيرت مقلّم
</td>
</tr>
<tr>
<td align="right" style="padding:4px 0 0 0; color:#3d4648; font-weight:300; text-align:right; direction:rtl">
اللون: أزرق</td>
</tr>
<tr>
<td align="right" style="padding:4px 0 0 0; color:#3d4648; font-weight:300; text-align:right; direction:rtl">
المقاس: L </td>
</tr>
<tr>
<td align="right" style="padding:4px 0 0 0; color:#3d4648; font-weight:300; text-align:right; direction:rtl">
الكمية: 1</td>
</tr>
</tbody>
</table>
</td>
<td width="28%" align="center">
<table border="0" cellpadding="0" cellspacing="0" align="right" width="100%">
<tbody>
<tr>
<td align="right"><a href="https://www.maxfashion.com/sa/ar/p/161655262" rel="noreferrer"><img alt="" class="x_x_product" width="100%" style="padding:20px 0 0 0; max-width:135px" src="https://c8b233fcc89d81662635-7a16155bed7a2875112395c73ed81359.ssl.cf3.rackcdn.com/WN19BS1010BLUEDARK-WN19BS1010-MXWIN19190519_01-150.jpg">
</a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td align="center">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="font-size:13px">
<tbody>
<tr>
<td width="30%" align="left" style="padding:20px 10px 0 0; color:#3d4648; font-weight:600; direction:rtl">
67  ريال </td>
<td width="40%" align="center" style="padding:15px">
<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color:#3d4648; font-size:14px; font-family:Helvetica,Arial,sans-serif">
<tbody>
<tr>
<td align="right" style="padding:8px 0 0 0; color:#3d4648; font-weight:600">ماكس </td>
</tr>
<tr>
<td align="right" style="padding:8px 0 0 0; color:#3d4648; font-weight:600">طقم ملابس نوم بطبعات من 3 قطع
</td>
</tr>
<tr>
<td align="right" style="padding:4px 0 0 0; color:#3d4648; font-weight:300; text-align:right; direction:rtl">
اللون: رمادي</td>
</tr>
<tr>
<td align="right" style="padding:4px 0 0 0; color:#3d4648; font-weight:300; text-align:right; direction:rtl">
المقاس: L </td>
</tr>
<tr>
<td align="right" style="padding:4px 0 0 0; color:#3d4648; font-weight:300; text-align:right; direction:rtl">
الكمية: 1</td>
</tr>
</tbody>
</table>
</td>
<td width="28%" align="center">
<table border="0" cellpadding="0" cellspacing="0" align="right" width="100%">
<tbody>
<tr>
<td align="right"><a href="https://www.maxfashion.com/sa/ar/p/161659059" rel="noreferrer"><img alt="" class="x_x_product" width="100%" style="padding:20px 0 0 0; max-width:135px" src="https://c8b233fcc89d81662635-7a16155bed7a2875112395c73ed81359.ssl.cf3.rackcdn.com/WN19BS1014GREYLIGHT-WN19BS1014-MXWIN19190519_01-150.jpg">
</a></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td align="center" style="padding:10px 0 0 0; border-top:1px solid #eeeeee"></td>
</tr>
<tr>
<td>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td width="50%" align="left" style="line-height:20px; text-align:right">
<table width="100%" border="0" cellspacing="0" cellpadding="0" style="line-height:20px; text-align:right">
<tbody>
<tr>
<td align="left" style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:14px; color:#333333; direction:rtl">
<strong>365  ريال</strong> </td>
<td style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:14px; color:#333333; direction:rtl">
المجموع الفرعي: </td>
</tr>
<tr>
<td colspan="2" style="border-bottom:solid #CCCCCC 1px"></td>
</tr>
<tr>
<td colspan="2"></td>
</tr>
<tr>
<td align="left" style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:14px; color:#333333; direction:rtl">
<strong>مجانًا </strong>
</td>
<td style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:14px; color:#333333; direction:rtl">
شحن بري عادي<br>
<span style="font-family:Helvetica,Arial,sans-serif; line-height:13px; font-size:13px; color:#999999"></span>
</td>
</tr>
<tr>
<td colspan="2" style="border-bottom:solid #CCCCCC 1px"></td>
</tr>
<tr>
<td colspan="2"></td>
</tr>
<tr>
<td align="left" style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:18px; color:#333333; direction:rtl">
<strong>310.25  ريال</strong> </td>
<td style="font-family:Helvetica,Arial,sans-serif; line-height:25px; font-size:18px; color:#333333; direction:rtl">
<strong>المجموع</strong> </td>
</tr>
<tr>
<td colspan="2" style="border-bottom:solid #CCCCCC 1px"></td>
</tr>
<tr>
<td colspan="2"></td>
</tr>
</tbody>
</table>
</td>
<td width="50%"> </td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr>
<td align="center" width="100%" bgcolor="ffffff" style="padding:10px 0 20px 0; background:#ffffff; border-top:1px solid #eeeeee">
<div class="x_x_content">
<table border=" 0" cellpadding=" 0" cellspacing=" 0" style="max-width:600px; width:100%; padding:10px 0 0 0; color:#000">
<tbody>
<tr>
<td style="padding:0 15px 15px 0; font-size:15px; font-weight:700; text-align:right; color:#242428">
<span class="x_x_aligntext">هل تريد المساعدة؟ تواصل معنا</span> </td>
</tr>
<tr>
<td align="center">
<div class="x_x_getintouch-block" style="max-width:285px; display:inline-block; padding:0; width:100%">
<table align=" center" width=" 100%" class="x_x_getintouch" style="border:1px
					solid #eeeeee; max-width:290px; min-height:95px;background-color:
					f9f9f9">
<tbody>
<tr>
<td align="right" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="0" width="100%" style="padding:13px">
<tbody>
<tr>
<td style="font-size:11px; padding-right:20px">
<div style="margin:0; padding:0; line-height:20px; text-align:right">
<strong>.تواصل معنا على
</strong>الشبكة الاجتماعية المفضلة لديك </div>
</td>
<td>
<a href="https://www.facebook.com/MaxFashionMENA" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none" rel="noreferrer"><img alt="facebook" width=" 38" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png"></a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div class="x_x_getintouch-block" style="max-width:285px; display:inline-block; padding:0; width:100%">
<table align=" center" width=" 100%" class="x_x_getintouch" style="border:1px
					solid #eeeeee; max-width:290px; min-height:95px;background-color:
					f9f9f9">
<tbody>
<tr>
<td align="right" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="
								0" width="100%" style="padding:13px">
<tbody>
<tr>
<td style="font-size:11px; padding-right:20px">
<div style="margin:0; padding:0; line-height:20px; text-align:right; direction:rtl">
<strong>أرسل لنا بريد إلكتروني الآن</strong> وسنقوم بالرّد عليك في أقرب وقت.</div>
</td>
<td>
<a href="mailto:[email-masked]?Body=Contacted" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none" rel="noreferrer"><img alt=" mailus" width=" 38" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png"></a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td align="center" width="100%">
<div class="x_x_getintouch-block" style="max-width:285px; display:inline-block; padding:0; width:100%">
<table align=" center" width=" 100%" class="x_x_getintouch" style="border:1px
					solid #eeeeee; max-width:290px; min-height:95px;background-color:
					f9f9f9">
<tbody>
<tr>
<td align="right" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="0" width="100%" style="padding:13px">
<tbody>
<tr>
<td style="font-size:11px; padding-right:20px">
<div style="margin:0; padding:0; line-height:20px; text-align:right">
<strong style="display:inline-block">800-1111629 اتصل بنا على</strong>
<br>
على مدار أيام الاسبوع، 24 ساعة طوال اليوم</div>
</td>
<td><img alt=" call" width=" 38" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png"></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<div class="x_x_getintouch-block" style="max-width:285px; display:inline-block; padding:0; width:100%">
<table align=" center" width=" 100%" class="x_x_getintouch" style="border:1px
					solid #eeeeee; max-width:290px; min-height:95px;background-color:
					f9f9f9">
<tbody>
<tr>
<td align="right" width="100%">
<table border=" 0" cellpadding=" 0" cellspacing="0" width="100%" style="padding:13px">
<tbody>
<tr>
<td style="font-size:11px; padding-right:20px">
<div style="margin:0; padding:0; line-height:20px; text-align:right">غرّد لنا بصفحتنا على تغريد
<strong>maxfashionMENA@</strong> </div>
</td>
<td>
<a href="https://twitter.com/maxfashionMENA" target="_blank" style="border:0; margin:0; padding:0; text-decoration:none" rel="noreferrer"><img alt=" twitter" width=" 38" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png"></a>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td class="x_x_two-column" align="center" style="padding:5px 0 0 0; background:#eeeeee">
<div class="x_x_content">
<div class="x_x_column" style="width:49%; display:inline-block">
<table width="100%">
<tbody>
<tr>
<td class="x_x_inner" align="right">
<table class="x_x_contents">
<tbody>
<tr>
<td align="right"><span style="font-size:11px; color:#848483">© 2017 ريتيل وارلد ليمتد
</span></td>
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</tbody>
</table>
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</tbody>
</table>
</div>
<div class="x_x_column" style="width:49%; display:inline-block">
<table width="100%">
<tbody>
<tr>
<td class="x_x_inner" align="left">
<table class="x_x_contents">
<tbody>
<tr>
<td align="left" style="text-align:left; width:100%"><span style="font-size:11px; color:#848483"><a href="https://www.maxfashion.com/sa/ar/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_SADAD_SA_ar" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">سياسة
 الخصوصية</a>  | <a href="https://www.maxfashion.com/sa/ar/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_SADAD_SA_ar" target="_blank" style="text-decoration:none; color:#848483" rel="noreferrer">
الشروط والأحكام</a> </span></td>
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</div>
</div>
</blockquote>
</div>
</span>
</blockquote>
</div>
</div>

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