Subject: Fwd: C&C Escalation Update
From: Seeta Seeta <[email-masked]>
To: LM CS Team <[email-masked]>
Date: Thu, 5 Sep 2019 23:10:22 -0700 (MST)

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Abdullah" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 5 September, 2019 13:56:29 
Subject: C&C Escalation Update 

Hi Seeta/Abdullah, 

Please cascade this new update for C&C Escalations. 

If the order status is ready to ship in HYBRIS, we will directly escalate this to the warehouse to check if the order has been dispatched to the store. 

If the warehouse confirms, that the order has been shipped to the store, the next step is to escalate to the Store POC’s. 

I have updated the Escalation Matrix. Please do check and let me know if you have any clarification/doubts. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

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