Subject: Re: Late Delivery
From: Shakeeb Arsalan <[email-masked]>
To: Mustafa <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 5 May 2020 10:23:10 -0700 (MST)

Hi Mustafa, 

the customer is complaining about missing items, as per hybris the order has been delivered, 
you should have informed that to the customer and asked him for more clarification (Ask him to provide screenshot showing the missing items) 
Finally Why did you resolve the case when the issue is not resolved yet ? 

From: "Mustafa" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 5 May, 2020 11:14:02 
Subject: Late Delivery 

Hi Team, 

Problem Statement: Late Delivery 
Order Date : Apr 13 2020 
Order ID: 6481107909 
Tracking ID: 290085617684 
Assistance Required: Need Urgent Delivery 
Issue Description: The order was shipped from our side on Apr 13 2020 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. 

Regards, 
Mustafa Alawdi