Subject: Re: Refund Not Processed // 6476275081
From: Shakeeb Arsalan <[email-masked]>
To: M Ataullah <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 5 May 2020 09:35:29 -0700 (MST)

Hi Ataulla, 

Confirm with the customer how many items did he return and to provide screenshot showing the returned items, As long as the we dont know how as per him it has been returned with fetchr (the AWB is expired) while on Hybris the AWB is for aramex and has been cancelled. 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 4 May, 2020 18:08:15 
Subject: Refund Not Processed // 6476275081 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 06-Jan-2020 

Order ID: 6476275081 
Return Tracking ID: 34122455317227 
Assistance Required: Need urgent process the RMA 42739009 

Issue Description: Customer raised a return request for 8 item and as per customer she/he handed over all 8 items to the courier team. 

As per tracking ID it has been received from our end, so kindly process the RMA, 

Regards, 
Ataullah