Subject: Re: missing items - 811007 - 6479453497
From: Shakeeb Arsalan <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 5 May 2020 08:57:17 -0700 (MST)

Hi Ala, 

You did not escalate the case to the WH on Freshdesk, Please raise the concern on freshdesk and mention the not delivered items IDs. 
After 3 escalations if the concerned team did not reply then raise to us on Zimbra. 

Follow the following format : 

Hi Team 

Problem Statement: (Missing items) 

Order Date : **-**-** 
Order ID: ********* 
Missing Item ID : ********* - - xxxxxxxxxxxxxxxxxxxxxxx, 
Tracking ID: ********************* 
Assistance Required: Need missing item 

Issue Description: Customer placed order for xx items but as per the customer he/she has only received xx items, Under the consignment details we can see that all xx items has been shipped/Delivered from our side. 

​Please confirm has the item mentioned above been shipped with the order or not ? 

Regards, 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 4 May, 2020 16:56:32 
Subject: missing items - 811007 - 6479453497 

Problem Statement: missing items 
Order Date: Apr 9, 2020 
Order ID: 6479453497 
Tracking ID: 290084777738 

Assistance Required: missing items 

Issue Description: with reference to the Order ID: 6479453497, 
the order was delivered in 1 consignment 
tracking numbers: 290084777738 but the customer is claiming that he has not received 7 items. 

this is items missing items: 
​Barbie Low Ankle Sneakers with Hook and Loop Closure 
​Set of 5 - Plain Crew Length Socks with Cuffed Hem 
Juniors Textured Ankle Length Socks with Cuffed Hem - Set of 2 
Juniors Solid Closed Feet Tights with Elasticised Waistband - Set of 2 
Textured Cotton Ankle Length Socks - Set of 5 
Skechers Ankle Length Socks - Set of 6 
Cross Strap Slip On Arabic Sandals 

Regards 
Ala Aldin