Subject: Re: Refund Not Processed // 6478557460
From: Shakeeb Arsalan <[email-masked]>
To: M Ataullah <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 5 May 2020 08:34:36 -0700 (MST)

Hi Ataullah, 

The statue on the RMA (COVID-19 Support : Cancelled due to new regulations), but as per the AWB the item has been returned, so create New RMA without AWB then raise the concern to conloc to process the refund and provide them the AWB which the item has been returned under 

From: "M Ataullah" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 4 May, 2020 15:57:51 
Subject: Refund Not Processed // 6478557460 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 06-Apr-2020 

Order ID: 6478557460 
Return Tracking ID: 45765653113 
Assistance Required: Need urgent process the RMA 23554143 

Issue Description: Customer raised a return request for 1 item and as per customer she/he handed over item to the courier team. 

As per tracking ID it has been received from our end, so kindly process the RMA, 

Regards, 
Ataullah