Subject: Re: refund process for ticket no 874575
From: Shakeeb Arsalan <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 5 May 2020 06:23:35 -0700 (MST)

Hi Ammar, 

Order is Marked as NDR, Kindly escalate to the WH and ask them to initiate the refund if they have received the items. 

Note : first you have to escalate on freshdesk to the concerned team 3 times, if they did not reply then escalate to us through zimbra. 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 4 May, 2020 15:02:32 
Subject: refund process for ticket no 874575 

With reference to order# 8376336968 
Order Date: Aril 7, 2020 
Tracking ID: 100041256401 

The order was placed on Aril 7, 2020 but as per record the items were not delivered and returned. 

As per the RMA 53050585 on hybris. 
kindly process the refund . 

Best regards 
Ammar Asif