Subject: RE: order issue
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 5 May 2020 13:02:49 +0000

Hi

We have already processed the refund on 6th April. Below find the below refund details.

From: Shakeeb Arsalan
Sent: Tuesday, May 05, 2020 2:54 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Lessin Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: order issue

External email sender, please take precaution.

Hi Team,

Any update ?

Regards
Shakeeb

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>, "lessin kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 6 April, 2020 10:43:36
Subject: RE: order issue

@Rashid Gafoor  Kaskar<mailto:[email-masked]> @Lessin Kumar<mailto:[email-masked]>

Can you please verify on the below if there was indeed a charge?

Amount: 32.54

Date: March 21

Transaction ID 008122022375

E0268301

Customer details: [email-masked]<mailto:[email-masked]>

+96597633696

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 5, 2020 10:35 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: order issue

External email sender, please take precaution.

Hi Jessie,

Thank you for your reply.

As per the customer he placed the order on 21 Mar, 20 and the amount is 32.540.

Regards,

Fauzan

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 5 April, 2020 13:16:30
Subject: RE: order issue

Hi Fauzan,

Since the customer shared the transaction ID - does this mean he was charged?

How much was it and what is the date?

We don't see any order made.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 3, 2020 10:47 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: order issue

External email sender, please take precaution.

Hi Team,

Kindly update us on below case, customer is chasing us everyday.

Thank you for your help.

Regards,

Fauzan

________________________________

From: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 1 April, 2020 17:41:23
Subject: order issue

Hi Team,

Customer saying that he has placed order but do not have order number, we can not see any details on hybris with his email and phone number. territory is Kuwait

[email-masked]<mailto:[email-masked]>

+96597633696

However he has shared the transaction ID:

008122022375

E0268301

Can you please check and update us asap.

Regards,

Fauzan

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com