Subject: Re: late delivery
From: Shakeeb Arsalan <[email-masked]>
To: "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Tue, 5 May 2020 05:25:10 -0700 (MST)

You have asked the customer for the address but he did not get back to you, so go ahead put a note on the ticket that the customer did not respond and close the ticket. 

Note : Make sure of the format of the message you are sending to the customer it should be proper. 

From: "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Monday, 4 May, 2020 11:12:14 
Subject: late delivery 

Hi Team 

Problem Statement: Late Delivery 
Order Date : APR 3 2020 
Order ID:​8375787123 
Tracking ID:​100041137250 
Assistance Required: Need Urgent Delivery 
Issue Description: The order was shipped from our side on 6-4-2020 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. 

Regards, 
abdulaziz ghilan