Subject: Re: Late delivery - 6475639498
From: Shakeeb Arsalan <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 5 May 2020 05:20:52 -0700 (MST)

You have done wrong escalation on Freshdesk, You should have escalated to SMSA instead of escalating to the WH. 
Plus the order has been redirected, and you should have informed that to the customer. 
Kindly do the needful 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 4 May, 2020 10:58:30 
Subject: Late delivery - 6475639498 

Hi Team 
Problem Statement: Late delivery 
Order Date: Apr 1, 2020 
Order ID: 6475639498 
Tracking ID: 290087973188 

Assistance Required: Need urgent delivery 

Issue Description: the order has been placed on 
Order Date: Apr 1, 2020 
Order ID: 6475639498 
Tracking ID: 290087973188 
and the customer waiting for his order 

So kindly look into this matter and expedite it . 
​ 
Regards 
Ala Aldin