Subject: Re: Late Delivery - 6475421196 and cancellation
From: Seeta Seeta <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 3 May 2020 08:45:44 -0700 (MST)

Hi Ala, 

In this case the delay is not from our side as we have already shipped the item but if you track the order on shipa which says incomplete info so we need customer address. 
Inform the customer that we are unable o cancel the order as its in tranist and asked him to provide us his address so we can arrange the dleivery. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 3 May, 2020 10:52:48 
Subject: Late Delivery - 6475421196 and cancellation 

Hi Team, 

Problem Statement: Late Delivery 
Order Date: Mar 31, 2020 
Order ID: 6475421196 
Tracking ID: S000759360453 

Assistance Required: Need Urgent Delivery 

Issue Description: The order was shipped from our side on 02/04/20, but till now the order has not delivered to the customer so we request you to arrange delivery on a priority basis. 

As Current Status in Shipa website is (Missing Info/Document) so we will provide customer details down to contact with him s soon as possible 
phone no: 542295559 
​but now the customer need to cancel his order 

Regards, 
Ala Aldin