Subject: Re: Late Shipping // 6476050738
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, [email-masked], escalations dxbteam <[email-masked]>
Date: Sun, 3 May 2020 08:12:21 -0700 (MST)

Hi Team, 

With the refernce to the order number:6476050738, the customer placed the order on 2nd April and till now the ststus is showing shipped so can you please let us know if you can cancel the order. 

The customer is very agnry and asking for refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 3 May, 2020 17:52:19 
Subject: Late Shipping // 6476050738 

Hi Team, 

Problem Statement: Late Shipping 

Order Date: ​02-Apr-2020 

Order ID: ​6476050738 
Tracking ID: ​S001002261315 
Assistance Required: Need ​cancel the order , 

Issue Description: As per Hybris, the order has been shipped on ​ 04/04/20, but physically not received by the courier team, ​the customer is asking his refund, 
kindly do the needful ASAP 

Regards 
Ataullah