Subject: RE: Missing item, // 6474538017
From: Sagaya Suresh Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 3 May 2020 06:57:23 +0000

Dear Team

As per Riyadh warehouse status this order contains single carton box.

This below missing item also shipped and packed in that same box.

Regards
Sagaya Suresh
+966 565165997
From: Seeta Seeta <[email-masked]>
Sent: Saturday, May 02, 2020 8:11 PM
To: Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing item, // 6474538017
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6474538017, the customer is claiming that he has not received 4 items but as per the hybris the items have been delivered from our side under tracking number: S000743568455.

The missing items are :
160057871 - - Juniors Full Length Jog Pants with Elasticised Waistband – Set of 2
160296213 - - Juniors Sleeveless Cotton Bodysuit - Set of 3
162399006 - - Juniors Ship Print Short Sleeves Shirt and Pyjamas
162078921 - - Juniors Closed Feet Sleepsuit with Long Sleeves - Set of 3

So we request you to check this concern and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 2 May, 2020 18:19:22
Subject: Missing item, // 6474538017

Hi Team,

Problem Statement: Missing item,

Order Date : 23-04-2020

Order ID: 6474538017
Tracking ID; S000743568455
Missing item ID ; 160057871, 160296213, 162399006, 162078921,
Assistance Required: Need to investigation with the relevant team,

Issue Description: The customer was placed order for 11 items and 9 items has been shipped from our end, but the customer received only 5,
and missing item value is more than 100 SAR so kingly investigate the issue,

NOTE; The customer received opened shipment box,

Regards,
Ataullah

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