Subject: RE: Missing item - 9776310006
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Bsu Wml <[email-masked]>
Cc: Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Sameer Koothalikutty <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 3 May 2020 04:51:16 +0000

Process Manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, May 2, 2020 10:34 PM
To: Bsu Wml <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Missing item - 9776310006
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to Order #9776310006
Tracking ID: S000836074167

Customer reported that she has not received one item. However, we have shipped the all the items and she has already paid COD for this item and courier team confirmed they have delivered in full.
The name of the missing item is 162032160 - - Juniors Horizon Baby Walker and cost of it is AED 149.
Kindly check and update us for next step
Thank you for you help!

Regards,
Fauzan
________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 1 May, 2020 21:53:25
Subject: Missing item - 9776310006

Hi Team,

Ticket number: 679604
Problem Statement: Missing item
Order Date : Apr 7, 2020
Delivery Date: Apr 12, 2020
Order ID: 9776310006
Tracking ID: S000836074167
Assistance Required: Need missing item

Issue Description: Customer reported that she has not received one item. However, we have shipped the all the items and she has already paid COD for this item and courier team confirmed they have delivered in full.

The name of the missing item is 162032160 - - Juniors Horizon Baby Walker and cost of it is AED 149.

We have already escalated this case to concern team but did not get any response so far.

Thank you for you help!

Regards,
Shivani

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