Subject: Missing item - 9776310006
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], [email-masked]
Cc: Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, [email-masked], [email-masked]
Date: Sat, 2 May 2020 11:33:43 -0700 (MST)

Hi Team, 

With reference to Order # 9776310006 
Tracking ID: S000836074167 

Customer reported that she has not received one item. However, we have shipped the all the items and she has already paid COD for this item and courier team confirmed they have delivered in full. 
The name of the missing item is 162032160 - - Juniors Horizon Baby Walker and cost of it is AED 149. 
Kindly check and update us for next step 
Thank you for you help! 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Friday, 1 May, 2020 21:53:25 
Subject: Missing item - 9776310006 

Hi Team, 

Ticket number: 679604 
Problem Statement: Missing item 
Order Date : Apr 7, 2020 
Delivery Date: Apr 12, 2020 
Order ID: 9776310006 
Tracking ID: S000836074167 
Assistance Required: Need missing item 

Issue Description: Customer reported that she has not received one item. However, we have shipped the all the items and she has already paid COD for this item and courier team confirmed they have delivered in full. 

The name of the missing item is 162032160 - - Juniors Horizon Baby Walker and cost of it is AED 149. 

We have already escalated this case to concern team but did not get any response so far. 

Thank you for you help! 

Regards, 
Shivani