Subject: Re: Missing item// 6471078143
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Algaili Ahmed <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 2 May 2020 10:25:00 -0700 (MST)

Hi Algaili, 

Please check once with customer as the shipment (45756908120) contains two boxes and the missing one has been delivered on 18 Apr 2020. 

Regards, 
Fauzan 

From: "Algaili Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 30 April, 2020 14:24:02 
Subject: Missing item// 6471078143 

Hi Team, 

Please follow up with concerned party the missing item for order# 6471078143 in following case: 

Hi Team, 
​ 
Problem Statement: (Missing items) 

Order Date : 20-Mar-2020 
Order ID: 6471078143 
Tracking IDs: 45756908120 - 45756946642 
Assistance Required: Need missing item 
Issue Description: The customer placed order for 11 items but as per the customer he/she has only received 10 items, Under the consignment details we can see that all 11 items has been shipped/Delivered from our side. 
The ustomer history: 1 ITEMS OUT OF 11 IS MISSING, THE CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing item is 160165115 - - Juniors Butterfly Baby Walker the cost of the item is SAR 124.00 

. 

Regards, 
Algaily