Subject: Re: Missing item, // 6474538017
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 2 May 2020 10:10:38 -0700 (MST)

Hi Team, 

With reference to the order number: 6474538017, the customer is claiming that he has not received 4 items but as per the hybris the items have been delivered from our side under tracking number: S000743568455. 

The missing items are : 
160057871 - - Juniors Full Length Jog Pants with Elasticised Waistband – Set of 2 
160296213 - - Juniors Sleeveless Cotton Bodysuit - Set of 3 
162399006 - - Juniors Ship Print Short Sleeves Shirt and Pyjamas 
162078921 - - Juniors Closed Feet Sleepsuit with Long Sleeves - Set of 3 

So we request you to check this concern and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 2 May, 2020 18:19:22 
Subject: Missing item, // 6474538017 

Hi Team, 

Problem Statement: Missing item, 
Order Date : 23-04-2020 
Order ID: 6474538017 
Tracking ID; S000743568455 
Missing item ID ; 160057871, 160296213, 162399006, 162078921, 
Assistance Required: Need to investigation with the relevant team, 

Issue Description: The customer was placed order for 11 items and 9 items has been shipped from our end, but the customer received only 5, 
and missing item value is more than 100 SAR so kingly investigate the issue, 

NOTE; The customer received opened shipment box, 

Regards, 
Ataullah