Subject: Re: Late refund - 9773241288
From: Seeta Seeta <[email-masked]>
To: con loc <[email-masked]>, Dipesh Regmi <[email-masked]>, deepak damodaran <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 2 May 2020 09:28:59 -0700 (MST)

Hi Team, 

With reference to the order number:9773241288, the customer raised a return request for 160573297 - - Eligo Printed Cap Sleeves Dress and as per the return tracking number we can see that the item has been already delivered to our warehouse. Ho=wever, the refund has not process yet for the mentioned item. 

We have already escalated the case to your end on 29 April but we didn't receive any update. So we request you to kindly initiate the refund for RMA: 42893014 on an urgent basis as the customer is constantly chasing us for his refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "con loc" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 29 April, 2020 21:23:12 
Subject: Re: Late refund - 9773241288 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 12:56:29 
Subject: Late refund - 9773241288 

Hi Team, 

Ticket number: 572176 
Problem Statement: Late refund 
Order Date: Mar 18, 2020 
Order ID: 9773241288 
RMA: 42893014 
AWB: 45496269280 

Assistance Required:Need urgent refund. 

Issue Description: The customer raised a return request for 1 item and as per customer he handed over item to the courier team and delivered to warehouse on 18 April, 2020. 

But according to the Hybris the refund has been not processed yet. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and update as the customer is chasing us for his refund. 

Thank you for your help! 

Regards, 
Shivani