Subject: Re: Missing item: Case id - 777562 Order Number: 6476276275
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 2 May 2020 09:16:35 -0700 (MST)

Hi Team, 

With reference to the order number: 6476276275, the customer is claiming that he has not received the 155138302 - - Juniors 35-Piece Kitchen Playset. However, as per the hybris the item has been already delivered to the customer under tracking number: 290084567395. 

So, we request you to look into this matter and assist us whether the above-mentioned item was shipped from our side or not. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 1 May, 2020 10:56:27 
Subject: Missing item: Case id - 777562 Order Number: 6476276275 

Hi Team, 

We are not receiving any response from the warehouse please look into the issue. 
​ 
Kindly note that we have are not receiving any update from the courier team for the below missing item. 

Problem statement - The customer has reported to us that he has not received one item (Juniors 35-Piece Kitchen Playset) 

The courier agent informed us that he will receive it later and still not delivered. 

Case id - 777562 
Order Number: 6476276275 
Order Created: 4/2/2020 
AWB - 290084567395 

Missing item: Juniors 35-Piece Kitchen Playset 
Item cost: SAR 127.00 

Kindly investigate the issue and arrange the delivery for the above order on priority today only as the customer is chasing us for his order. 

Regards, 
Manish