Subject: RE: Missing items #8373366070 Ticket #564974
From: Ansari Munawar <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cpkuwait <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Fri, 1 May 2020 19:34:59 +0000

Dear Fauzan,

Can you cross check from customer once again.

We have found 1 comforter and 2 lamp with same order number

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, April 17, 2020 4:08 PM
To: Ansari Munawar <[email-masked]>; Midhun Madhu <[email-masked]>; ecom cpkuwait <[email-masked]>; ecom cpkuwait <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Algaili Ahmed <[email-masked]>
Subject: Missing items #8373366070 Ticket #564974

External email sender, please take precaution.
Hi Team,

Problem Statement: (Missing items)
Order Date : Mar 19, 2020
Order ID: 8373366070
Tracking ID: 100040767252
Assistance Required: Need missing item
Issue Description: The customer placed order for 6 items but as per the customer he/she has only received 4 items, Under the consignment details we can see that all 6 items have been shipped/Delivered from our side.
The customer history: 2 ITEMS OUT OF 6 ARE MISSING, THE CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.
The missing item is 1- 161644223 - - Metallic Table Lamp with Cutout Detail - 41x65 cm Price:  KWD 60.00
                                2- 162076562 - - 5-Piece Jacquard Comforter Set - 240x260 cms   Price: KWD 40.50

Regards,
Fauzan.

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