Subject: Re: Missing item // 8373531045
From: Shivani Rani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 1 May 2020 09:46:17 -0700 (MST)

Hi Team, 

Any update on this. 

Regards, 
Shivani 

From: "Jessie Caparas" <[email-masked]> 
To: "Ansari Munawar" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "cp kuwait" <[email-masked]>, "Midhun Madhu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "ecom cskuwait" <[email-masked]>, "Reddy Prasad" <[email-masked]> 
Sent: Wednesday, April 29, 2020 1:04:01 PM 
Subject: RE: Missing item // 8373531045 

Hi [ mailto:[email-masked] | 
@Ansari Munawar ] 

One of each is missing 

161644350 - - Crystal Table Lamp - 28x28x44 cms 

161402064 - - Leaf Shaped Decorative 

From: Ansari Munawar <[email-masked]> 
Sent: Wednesday, April 29, 2020 11:09 AM 
To: Jessie Caparas <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; cp kuwait <[email-masked]>; Midhun Madhu <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; ecom cskuwait <[email-masked]>; Reddy Prasad <[email-masked]> 
Subject: RE: Missing item // 8373531045 

Good Morning Jessie, 

Please updated me with customer missing item. 

Trailing mail and attach mail confirmed different item code and description for customer order 8373531045. 

We need to call customer and get the missing items details. 

	

Regards, 

Munawar Ansari 

Executive Audit 

Landmark Group - Kuwait 

Mobile: +965 98001728 

Email: [ mailto:[email-masked] | [email-masked] ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 29, 2020 7:54 AM 
To: Ansari Munawar < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; cp kuwait < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Missing item // 8373531045 

Hi Ansari, 

What proper details do you need aside from mentioning the item ID and item description? 

It was mentioned in the previous email. 

From: Ansari Munawar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 28, 2020 10:53 PM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; cp kuwait < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; ecom cskuwait < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Missing item // 8373531045 

Dear Team, 

Can you provide us the proper details of missing items. 

Please refer 2 different email on same customer order. 

	

Regards, 

Munawar Ansari 

Executive Audit 

Landmark Group - Kuwait 

Mobile: +965 98001728 

Email: [ mailto:[email-masked] | [email-masked] ] 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, April 24, 2020 3:28 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Ansari Munawar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; cp kuwait < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Missing item // 8373531045 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

We are still waiting responses for below case. as customer is chasing us for the items since 24 March. 

Regards, 

Fauzan 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] >, "cp kuwait" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 11 April, 2020 15:46:10 
Subject: RE: Missing item // 8373531045 

Looping @ [ mailto:[email-masked] | [email-masked] ] 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, April 11, 2020 2:15 PM 
To: Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] >; cp kuwait < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Missing item // 8373531045 

External email sender, please take precaution. 

Hi Team, 

Kindly assist regarding the following. 

Regards 
Shakeeb 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 4 April, 2020 22:02:26 
Subject: Missing item // 8373531045 

Hi Team, 

Ticket number: 565639 
Problem Statement: Missing items 
Order Date : Mar 20, 2020 
Delivery Date: Mar 24, 2020 
Order ID: 8373531045 
Tracking ID: 100040800701 
Assistance Required: Need missing item 

Issue Description: Customer reported that she received only 2 Items. However, as per our record we can see that we have shipped 4 items in this order. 

The name of the missing item are: 

H - - Crystal Table Lamp - 28x28x44 cms and cost of it is KWD 9. 
161402064 - - Leaf Shaped Decorative and cost of it is KWD 4. 

Also, courier team reported that they have received only 1 box and same was delivered to customer. 

Kindly check and advise as we have already escalated to concern team but no response so far. 

Thank you for your help! 

Regards, 
Shivani 

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