Subject: Re: Late Shipping // 6474349514 // cancel the order
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 30 Apr 2020 08:54:48 -0700 (MST)

Hi Team, 

With reference to the order number:6474349514, In the hybris there's a return request from the system but return has not initiated yet and the resons had mentioned as NDR. 

The customer placed the order using applepay payment mentod and now the customer is chasing us for his refund. 

So we request you to look into this concern and help us to reslove the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 30 April, 2020 13:16:59 
Subject: Late Shipping // 6474349514 // cancel the order 

Hi Team, 

Problem Statement: Late Shipping 

Order Date: ​29-Mar-2020 

Order ID: 6474349514 
Tracking ID: 290087943843 
Assistance Required: Need to cancel the order, 

Issue Description: As per Hybris, the order has been shipped on 02/04/20, but physically not received by the courier team, the customer is asking to cancel the order, 
kindly do the needful ASAP. 

Regards 
Ataullah