Subject: Re: Refund Not Processed-"6467117985"
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 30 Apr 2020 08:27:48 -0700 (MST)

Hi Team, 

With refernce to the order number:6467117985, the customer riased a return request for 8 items and as per the return tracking number the items has been already delivered to our warehouse. 

However, till now the refund has not inititaed yet. Kindly look into this case and initiate a refund for RMA:23387259. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 29 April, 2020 14:14:00 
Subject: Refund Not Processed-"6467117985" 

Hi Team, Please look into this case as there has been no response from the concerned team after multiple escalations. 

Problem Statement: Refund Not Processed 

Order Date: Feb 25, 2020 
Order ID: 6467117985 
Return Created: Feb 25, 2020 
Return Tracking ID: 45755545953 

Issue URL: [ https://landmarkgroupservice.freshdesk.com/a/tickets/508630 | https://landmarkgroupservice.freshdesk.com/a/tickets/508630 ] 

Assistance Required: Process the refund 

Issue Description: The customer raised a return request for 08 items worth SAR 408.00 and the item has been delivered back to the warehouse successfully on 28 Mar 2020. Status of refund is in SUBMITTED_TO_WAREHOUSE. 

Thanks for your assistance. 

Regards, 
Abhishek Sisodia