Subject: RE: KNET ISSUE 8371515906
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Lessin Kumar <[email-masked]>, Harish Thakor <[email-masked]>
Date: Thu, 30 Apr 2020 05:53:02 +0000

HI,

We have already processed the refund on 21st March for the Order id 8371515906. Below are the refund details.

From: Shakeeb Arsalan
Sent: Wednesday, April 29, 2020 8:16 PM
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: KNET ISSUE 8371515906

External email sender, please take precaution.
Hi Team,

Order : 8371515906
PFA and check, as w can see that the amount has been debited from the customer account, However the order has been cancelled on validation and we can not see any amount has been captured.
Kindly look into it and advise.

Regards
Shakeeb

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 April, 2020 15:58:57
Subject: KNET ISSUE

Hi Team,

Customer has placed an order with order number 8371515906, payment failed through KNET. However, amount debited to customer's account.

Please find the attached details below provided by the customer for the transaction:

Order Number:8371515906
Transaction id:505859
Registered email: [email-masked]<mailto:[email-masked]>
Bank statement attached.

Thank you for your Help!

Regards,
Abhishek Borgaonkar

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