Subject: RE: Item issue - 9769859906
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Bsu Wml <[email-masked]>, Sameer Koothalikutty <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 30 Apr 2020 05:21:45 +0000

Pls take it as return.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, April 29, 2020 8:26 PM
To: Bsu Wml <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Item issue - 9769859906

External email sender, please take precaution.
Hi Team,

Can you advise regarding the following concern.
is there anything can be done ?

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 April, 2020 13:31:36
Subject: Item issue - 9769859906

Hi Team,

Ticket number: 658071
Problem Statement: Item issue
Order Date : Feb 10, 2020
Delivery Date: Feb 13, 2020
Order ID: 9769859906
Tracking ID: 00000100061541419

Assistance Required: Need Return and Refund

Issue Description: Customer placed an order for the item on 10 Feb which was delivered on 13 Feb.

Now, customer reported to us on 9 April that the item has been broken and his 1 month baby also fell down and he is saying that this is not acceptable as he needs the baby security and wants to return the item.

The name of the item is: 161671115 - - Juniors Rudy Printed Bassinet and cost of the item is AED 289.

We have already informed that this is non returnable item and we can not accept return and also it is already pass our 14 days return policy.

However, he informed that it was not his fault our team assembled the screws of the item very tightly and because of this the item broke and his baby fell down. He also shared the image of the item.

Kindly check and advice what can we do in this case as customer is with us since January 2020 with 3 complete order of worth AED 663.3 including this order.

Thank you for your help!

Regards,
Shivani

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