Subject: RE: Missing Item(100012538) / 9771522575
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Bsu Wml <[email-masked]>, Sameer Koothalikutty <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 30 Apr 2020 05:11:35 +0000

Assign courier team to collect the return & process refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, April 29, 2020 8:53 PM
To: Bsu Wml <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing Item(100012538) / 9771522575

External email sender, please take precaution.
Hi Team,

Kindly advise regarding the issue below.

Regards
Shakeeb

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 April, 2020 12:26:34
Subject: Missing Item(100012538)

Hi Team,

Problem Statement:  Parts are missing from the product delivered.( Click and Collect)
Order Date : Feb 28, 2020
Order ID: 9771522575
Tracking ID: 100012538
Store ID: Babyshop 10010
Assistance Required: Missing parts to be delivered.

Issue Description: Customer emailed us informing that he has received the item on March 04, 2020 but the item which they received has some missing parts like screws for the wheels and one wheel, customer also provided us the picture of item.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Abhishek Borgaonkar

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