Subject: Re: Late refund - 8373134334
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], "[email-masked]" <[email-masked]>, [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, [email-masked]
Date: Wed, 29 Apr 2020 09:36:55 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 13:41:49 
Subject: Late refund - 8373134334 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date: Mar 17, 2020 
Order ID: 8373134334 
RMA : 42900010 

Assistance Required: Need refund 

Issue Description: The customer raised a return request for 4 items and there is 5 quantity and as per customer she handed over item from two orders in one bag and handed over to the courier team. 

Refund has been process for the second order #8373786876 & RMA :42901073 but refund still not processed for the this order. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advice. 

Thank you for your help! 

Regards, 
Shivani