Subject: Re: Item issue - 9769859906
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, [email-masked]
Date: Wed, 29 Apr 2020 09:26:26 -0700 (MST)

Hi Team, 

Can you advise regarding the following concern. 
is there anything can be done ? 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 13:31:36 
Subject: Item issue - 9769859906 

Hi Team, 

Ticket number: 658071 
Problem Statement: Item issue 
Order Date : Feb 10, 2020 
Delivery Date: Feb 13, 2020 
Order ID: 9769859906 
Tracking ID: 00000100061541419 

Assistance Required: Need Return and Refund 

Issue Description: Customer placed an order for the item on 10 Feb which was delivered on 13 Feb. 

Now, customer reported to us on 9 April that the item has been broken and his 1 month baby also fell down and he is saying that this is not acceptable as he needs the baby security and wants to return the item. 

The name of the item is: 161671115 - - Juniors Rudy Printed Bassinet and cost of the item is AED 289. 

We have already informed that this is non returnable item and we can not accept return and also it is already pass our 14 days return policy. 

However, he informed that it was not his fault our team assembled the screws of the item very tightly and because of this the item broke and his baby fell down. He also shared the image of the item. 

Kindly check and advice what can we do in this case as customer is with us since January 2020 with 3 complete order of worth AED 663.3 including this order. 

Thank you for your help! 

Regards, 
Shivani