Subject: Re: Extra item return - 9772306773 / 9771809297
From: Shakeeb Arsalan <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 29 Apr 2020 09:03:13 -0700 (MST)

Hi, 

The conloc can not refund because the items are not mentioned in the RMAs 
Create a return request without AWB for each of them and raise Jira 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 13:03:04 
Subject: Extra item return - 9772306773 / 9771809297 

Hi Team, 

Ticket number: 577074 
Problem Statement: Extra item return 
Order ID: 9772306773 Tracking ID: 45495887032 Item id: 161306208 
Order ID: 9771809297 Tracking ID: 45495886973 Item id: 161306218 

Assistance Required: Need refund 

Issue Description: Customer reported that she returned one extra items from each orders to the courier team. 

The name of the item are: 

161306208 - - Spring Striped Top with Flounce Sleeves and cost of it is AED 57 
161306218 - - Spring Plain Maternity Overlap Top with Short Sleeves and cost of it is AED 47 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advise. 

Thank you for your help! 

Regards, 
Shivani