Subject: Re: Late refund - 6467555821
From: Shakeeb Arsalan <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 29 Apr 2020 08:57:56 -0700 (MST)

Hi Shivani, 

The RMA has been created 3 items and the tracking ID is invalid. 
You can create a new RMA for the items u have mentioned then raise Jira to process the refund as the amount is less the 100 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 13:00:18 
Subject: Late refund - 6467555821 

Hi Team, 

Ticket number: 577067 
Problem Statement: Refund issue 
Order Date : Feb 28, 2020 
Order ID: 6467555821 
Assistance Required: Need urgent refund 

Issue Description:Customer reported that he return two item the courier team and which was already returned back to warehouse on 17 March, 2020. But refund still not processed. 

The name of the return items are: 

162134528 - - Minnie Mouse Printed Top with Sequin Detail and Short Sleeves 
162307048 - - Textured Dress with Round Neck and Schiffli Detail 

We have already escalated this case to concern team but did not get any positive response. 

Kindly check and advise. 

Thank you for your help! 

Regards, 
Shivani