Subject: Re: Late Refund - 7672344569
From: Shakeeb Arsalan <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 29 Apr 2020 08:50:00 -0700 (MST)

Hi Shivani, 

Kindly raise Jira and ask them to process the refund. 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 12:54:00 
Subject: Late Refund - 7672344569 

Hi Team, 

Ticket number: 561412 
Problem Statement: Late Refund 
Order Date : Mar 9, 2020 
Order ID: 7672344569 
RMA: 42864253 
Tracking ID: 45440987502 

Assistance Required: Process the refund. 

Issue Description: The customer raised a return request for 2 items and as per customer he handed over item to the courier team and aramex team updated that they have returned the items to warehouse. 

But according to the Hybris the refund has been not processed yet. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and update as the customer is chasing us for his refund. 

Thank you for your help! 

Regards, 
Shivani 

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