Subject: Re: Returns Update
From: Saurabh Dadu <[email-masked]>
To: mustehsan.siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Apr 2020 07:47:08 +0000

Customer has an option to select I got wrong or damaged products.

But if customer does not select that - he won't be able to return.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mustehsan Siddiqui <[email-masked]>
Sent: 29 April 2020 1:16 PM
To: Saurabh Dadu <[email-masked]>; Jessie Caparas <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: Returns Update

Sure, we will keep you all posted.

Business fault returns are still accepted, assuming customer will get an option to select a business fault reason & proceed further.

Regards,

Mustehsan Siddiqui

From: Saurabh Dadu <[email-masked]>
Date: Wednesday, 29 April 2020 at 11:33 AM
To: Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>
Subject: Re: Returns Update

External email sender, please take precaution.

Dear Jessie, Mustehsan,

Please when you have any update on Returns - please reach out to me directly (both on email and What's app). As We will have to make changes on online form. Currently we display the message online on the form, and stop the customer from proceeding forward.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Jessie Caparas <[email-masked]>
Sent: 28 April 2020 7:10 PM
To: Seeta Seeta <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; mustehsan.siddiqui <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Returns Update

Hi All,

As discussed, please ensure we ask the customer for a proof before accepting any return request.

Here’s a suggested script.

Dear Customer,

Thank you for getting in touch with us.

As a precautionary measure, local and national authorities have advised establishments not to take any returns. We sincerely apologize for not being able to take your returns due to these preventive measures & guidelines.

Your safety is of utmost importance to us. Our number one priority will always be the health and safety of you, our customers and our own people.

Feel free to get in touch with us for any further assistance.

Your Friends,

The Support Team

From: Jessie Caparas
Sent: Tuesday, April 28, 2020 11:02 AM
To: Seeta Seeta <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: 'Saurabh Dadu' <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Returns Update
Importance: High

Hi Team,

Please note that as per government guidelines, we are no longer accepting returns for all concepts in Bahrain, UAE and KSA.

We will only accept returns for business fault related cases.

Let’s ensure proper probing to determine that the return reason is indeed business fault related (manufacturing issues like damage item delivered, wrong item delivered, missing part of an item, etc.)

We may use the below script/verbiage for such queries:

As a precautionary measure, local and national authorities have advised establishments not to take any returns. We sincerely apologize for not being able to take your returns due to these preventive measures & guidelines.

Let me know if there is any clarification or questions.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com