Subject: RE: Missing item // 8373531045
From: Ansari Munawar <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, cp kuwait <[email-masked]>, Midhun Madhu <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>, ecom cskuwait <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Wed, 29 Apr 2020 07:09:03 +0000

Good Morning Jessie,

Please updated me with customer missing item.

Trailing mail and attach mail confirmed different item code and description for customer order 8373531045.

We need to call customer and get the missing items details.

[download]
Regards,
Munawar Ansari
Executive Audit
Landmark Group - Kuwait
Mobile: +965 98001728
Email: [email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, April 29, 2020 7:54 AM
To: Ansari Munawar <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; cp kuwait <[email-masked]>; Midhun Madhu <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; ecom cskuwait <[email-masked]>; Reddy Prasad <[email-masked]>
Subject: RE: Missing item // 8373531045

Hi Ansari,

What proper details do you need aside from mentioning the item ID and item description?

It was mentioned in the previous email.

From: Ansari Munawar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 28, 2020 10:53 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; cp kuwait <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item // 8373531045

Dear Team,

Can you provide us the proper details of missing items.

Please refer 2 different email on same customer order.

[download]
Regards,
Munawar Ansari
Executive Audit
Landmark Group - Kuwait
Mobile: +965 98001728
Email: [email-masked]<mailto:[email-masked]>

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 24, 2020 3:28 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ansari Munawar <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; cp kuwait <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing item // 8373531045
Importance: High

External email sender, please take precaution.
Hi Team,

We are still waiting responses for below case. as customer is chasing us for the items since 24 March.

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "cp kuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 April, 2020 15:46:10
Subject: RE: Missing item // 8373531045

Looping @[email-masked]<mailto:[email-masked]>

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 11, 2020 2:15 PM
To: Midhun Madhu <[email-masked]<mailto:[email-masked]>>; cp kuwait <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing item // 8373531045

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 4 April, 2020 22:02:26
Subject: Missing item // 8373531045

Hi Team,

Ticket number: 565639
Problem Statement: Missing items
Order Date : Mar 20, 2020
Delivery Date: Mar 24, 2020
Order ID: 8373531045
Tracking ID: 100040800701
Assistance Required: Need missing item

Issue Description: Customer reported that she received only 2 Items. However, as per our record we can see that we have shipped 4 items in this order.

The name of the missing item are:

H - - Crystal Table Lamp - 28x28x44 cms and cost of it is KWD 9.
161402064 - - Leaf Shaped Decorative and cost of it is KWD 4.

Also, courier team reported that they have received only 1 box and same was delivered to customer.

Kindly check and advise as we have already escalated to concern team but no response so far.

Thank you for your help!

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CAnsari.Munawar%40landmarkgroup.com%7C14112d9eae3544744c5008d7ebf950c5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637237328345007663&sdata=9SHr9rt%2Bpo0liWTjeS9ST0RaardDOEATniGslhGp3Yg%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Missing item // 8373531045
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Ansari Munawar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, cp kuwait <[email-masked]>, Midhun Madhu <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 24 Apr 2020 12:28:24 +0000

External email sender, please take precaution.

Hi Team,

We are still waiting responses for below case. as customer is chasing us for the items since 24 March.

Regards,
Fauzan

  _____

From: "Jessie Caparas" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>, "midhun madhu" <[email-masked]>, "cp kuwait" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Saturday, 11 April, 2020 15:46:10
Subject: RE: Missing item // 8373531045

Looping @[email-masked]<mailto:[email-masked]>

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, April 11, 2020 2:15 PM
To: Midhun Madhu <[email-masked]>; cp kuwait <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing item // 8373531045

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following.

Regards
Shakeeb

  _____

From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 4 April, 2020 22:02:26
Subject: Missing item // 8373531045

Hi Team,

Ticket number: 565639
Problem Statement: Missing items
Order Date : Mar 20, 2020
Delivery Date: Mar 24, 2020
Order ID: 8373531045
Tracking ID: 100040800701
Assistance Required: Need missing item

Issue Description: Customer reported that she received only 2 Items. However, as per our record we can see that we have shipped 4 items in this order.

The name of the missing item are:

H - - Crystal Table Lamp - 28x28x44 cms and cost of it is KWD 9.
161402064 - - Leaf Shaped Decorative and cost of it is KWD 4.

Also, courier team reported that they have received only 1 box and same was delivered to customer.

Kindly check and advise as we have already escalated to concern team but no response so far.

Thank you for your help!

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com