Subject: Re: Late refund - 6472415130
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 28 Apr 2020 09:19:02 -0700 (MST)

Hi Team, 

With reference to the order number: 6472415130, the order has marked as NDR but till now the refund is not initiated. 

So we request you to initiate a refund for RMA : 33484779. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 14:00:00 
Subject: Late refund - 6472415130 

Hi Team, 

Ticket number: 633746 
Problem Statement: Late Refund 
Order Date : Mar 24, 2020 
Order ID: 6472415130 
Tracking id: S000681606228 

Assistance Required: Need Urgent Refund for the undelivered order. 

Issue Description: Customer placed order on 24 March, 2020 and the order is returned back to warehouse on 1 April, 2020. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and update as customer is waiting for the refund. 

Thank you for your help! 

Regards, 
Shivani