Subject: Re: Late Refund- 9774481439
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, [email-masked]
Date: Tue, 28 Apr 2020 09:06:30 -0700 (MST)

Hi Team, 

With reference to the order number:9774481439, the order has marked as NDR but till now the refund is not initiated. 

So we request you to initiate a refund for RMA : 52945244. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 14:04:27 
Subject: Late Refund- 9774481439 

Hi Team, 

Ticket number: 628624 
Problem Statement: Late Refund 
Order Date : Mar 27, 2020 
Order ID: 9774481439 
Tracking id: FP0329000415 

Assistance Required: Need Urgent Refund for the undelivered order. 

Issue Description: Customer placed order on Mar 27, 2020 and the order is returned back to warehouse on 4 April, 2020 and the refund still not processed for the same. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and update as customer is waiting for the refund so that he can place a new order again. 

Thank you for your help! 

Regards, 
Shivani