Subject: Re: Late refund - 6472523915
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, [email-masked], [email-masked], escalations dxbteam <[email-masked]>
Date: Tue, 28 Apr 2020 08:43:38 -0700 (MST)

Hi Team, 

With reference to the order number:6472523915, the order has maked as NDR but till now the refund is not initiated. 

So we request you to initiate the refund for RMA : 33569272. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 14:10:20 
Subject: Late refund - 6472523915 

Hi Team, 

Ticket number:627260 
Problem Statement: Late Refund 
Order Date : Mar 24, 2020 
Order ID: 6472523915 
RMA: 33569272 
Tracking id: S000696441448 

Assistance Required: Need Urgent Refund for the undelivered order. 

Issue Description: Customer placed order on Mar 24, 2020 and the order is returned back to warehouse on April 14, 2020. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and update as customer is waiting for the refund so that he can place a new order again. 

Thank you for your help! 

Regards, 
Shivani