Subject: Re: Wrong WWD item - 9773078049
From: Seeta Seeta <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 28 Apr 2020 05:21:07 -0700 (MST)

Hi Shivani, 

Please create a return request for the cutsomer and inform hjim the same after that resolve the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 12:41:49 
Subject: Wrong WWD item - 9773078049 

Hi Team, 

Ticket number: 543583 
Problem Statement: Delivered wrong WWD item 
Order Date : Mar 16, 2020 
Delivery Date: Mar 19, 2020 
Order ID: 9773078049 
Tracking ID: 00000100062541674 

Assistance Required: Need Return and Refund or Replacement 

Issue Description: Customer placed an order for the item on 16 March which was delivered on 19 March. 

Now customer is informed us that he received different item he also shared the images and the item still not assembled and is in its original packaging. 

The name of the item is: 157101186 - - Ingenuity Baby Rocker with Toy Bar and cost of the item is AED 129 

The item which customer has purchased: 
[ https://www.babyshopstores.com/ae/en/Baby-and-Moms/Activity-and-Gear/Infant-Activity/BABYSHOP-Ingenuity-Baby-Rocker-with-Toy-Bar/p/157101186 | https://www.babyshopstores.com/ae/en/Baby-and-Moms/Activity-and-Gear/Infant-Activity/BABYSHOP-Ingenuity-Baby-Rocker-with-Toy-Bar/p/157101186 ] 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advice what can we do in this case. 

Thank you for your help! 

Regards, 
Shivani