Subject: Re: Returns Update
From: Saurabh Dadu <[email-masked]>
To: mustehsan.siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 28 Apr 2020 11:55:50 +0000

Done, please test.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mustehsan Siddiqui <[email-masked]>
Sent: 28 April 2020 5:23 PM
To: Saurabh Dadu <[email-masked]>; Jessie Caparas <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: Returns Update

Yes, applies to all except Kuwait.

The below message will work, we can replicate the same on UAE/KSA as well.

Regards,

Mustehsan Siddiqui

From: Saurabh Dadu <[email-masked]>
Date: Tuesday, 28 April 2020 at 3:52 PM
To: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: Returns Update

External email sender, please take precaution.

Now this applies to all countries except Kuwait?

We have this message for Bahrain right now, should we just replace it for all countries

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Mustehsan Siddiqui <[email-masked]>
Sent: 28 April 2020 5:14 PM
To: Saurabh Dadu <[email-masked]>; Jessie Caparas <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: Returns Update

Hi Saurabh,

You can use this one - As a precautionary measure, local and national authorities have advised establishments not to take any returns. We sincerely apologize for not being able to take your returns due to these preventive measures & guidelines.

Please check if Fauzan/Shakeeb, can Arabize it.

Regards,

Mustehsan Siddiqui

From: Saurabh Dadu <[email-masked]>
Date: Tuesday, 28 April 2020 at 3:25 PM
To: Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>
Subject: Re: Returns Update

External email sender, please take precaution.

Hi Jessie, Mustehsan,

Can you please urgently share with me messaging to be put on form and email templates, both in AR and EN.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Jessie Caparas <[email-masked]>
Sent: 28 April 2020 12:31 PM
To: Seeta Seeta <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; mustehsan.siddiqui <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Returns Update

Hi Team,

Please note that as per government guidelines, we are no longer accepting returns for all concepts in Bahrain, UAE and KSA.

We will only accept returns for business fault related cases.

Let’s ensure proper probing to determine that the return reason is indeed business fault related (manufacturing issues like damage item delivered, wrong item delivered, missing part of an item, etc.)

We may use the below script/verbiage for such queries:

As a precautionary measure, local and national authorities have advised establishments not to take any returns. We sincerely apologize for not being able to take your returns due to these preventive measures & guidelines.

Let me know if there is any clarification or questions.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com