Subject: Re: Returns Update
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Saurabh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 28 Apr 2020 04:23:34 -0700 (MST)

Hi Jessie, 

Thank you for sharing the updates. The same updates have been sent to all the agents. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Saurabh" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 12:31:43 
Subject: Returns Update 

Hi Team, 

Please note that as per government guidelines, we are no longer accepting returns for all concepts in Bahrain, UAE and KSA. 

We will only accept returns for business fault related cases. 

Let’s ensure proper probing to determine that the return reason is indeed business fault related (manufacturing issues like damage item delivered, wrong item delivered, missing part of an item, etc.) 

We may use the below script/verbiage for such queries: 

As a precautionary measure, local and national authorities have advised establishments not to take any returns. We sincerely apologize for not being able to take your returns due to these preventive measures & guidelines. 

Let me know if there is any clarification or questions. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +97145172087 

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