Subject: Missing items - 9775446614
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 28 Apr 2020 00:47:17 -0700 (MST)

Hi Team, 

Ticket number: 665332 
Problem Statement: Missing items 
Order Date : Apr 2, 2020 
Delivery Date: Apr 8, 2020 
Order ID: 9775446614 
Tracking ID: S000774713054 
Assistance Required: Need missing item 

Issue Description: Customer reported that she has not received the 8 items in her order. However, as per our record we can see that we have shipped the all the items. 

The name of the items are: 

161718909 - - Major 2-Tier Glass Stand - 28x25 cms, AED 55 
158878159 - - NYX Professional Make Up Ultimate Shadow Palette, AED 86 
155314005 - - Essence Get Big Lashes Waterproof Mascara, AED 9 
156534012 - - Bourjois Rouge Edition Velvet, AED 59 
161587418 - - Assorted Hair Clamps - Set of 3, AED 5 
157053196 - OGX - OGX Renewing Moroccan Argan Oil Penetrating Oil, AED 52 
159975707 - - Pretty by Flormar Lip Gloss, AED 14 
162566271 - Cosmo - Cosmo Advanced Instant Hand Sanitizer Spray - 100 ml, AED 12 

Kindly check and update how many items have shipped in this order as courier team updated that they have delivered the full order from their end. 

We have already escalated this case to concern team but did not get any response so far. 

Thank you for your help! 

Regards, 
Shivani