Subject: Missing item - 8374417044
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 28 Apr 2020 00:36:58 -0700 (MST)

Hi Team, 

Ticket number: 679529 
Problem Statement: Missing item 
Order Date : Mar 26, 2020 
Delivery Date: April 2, 2020 
Order ID: 8374417044 
Tracking ID: 100040939861 
Assistance Required: Need missing item 

Issue Description: Customer reported that she has not received all the items and 3 items are missing. However, we have shipped the all the items and courier team also reported that there is nothing left from their side. 

The items which are missing: 

161473836 - - Microfiber Striped Bath Mat - 50x80 cms KWD 2 
161473833 - - Lurex Striped Bath Mat - 50x80 cms KWD 2 
161637396 - - Embroidered 2-Piece Sheer Curtain Set - 260x130 cms KWD 5 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advise. 
​ 
Thank you for your help! 

Regards, 
Shivani