Subject: Late refund - 9773241288
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 28 Apr 2020 00:26:29 -0700 (MST)

Hi Team, 

Ticket number: 572176 
Problem Statement: Late refund 
Order Date: Mar 18, 2020 
Order ID: 9773241288 
RMA: 42893014 
AWB: 45496269280 

Assistance Required:Need urgent refund. 

Issue Description: The customer raised a return request for 1 item and as per customer he handed over item to the courier team and delivered to warehouse on 18 April, 2020. 

But according to the Hybris the refund has been not processed yet. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and update as the customer is chasing us for his refund. 

Thank you for your help! 

Regards, 
Shivani