Subject: RE: [#773805] - Delivery
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 27 Apr 2020 06:59:23 +0000

Hi Apoorv,

Have you also checked with JIRA if this order is visible for the WH team to process?

From: Mike Bermingham <[email-masked]>
Sent: Monday, April 27, 2020 10:50 AM
To: Centrepoint <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Lifestyle Ecom <[email-masked]>
Subject: Re: [#773805] - Delivery

Is this a CP order or LS order? Which territory?

Mike Bermingham
Head of Merchandizing
Web Team | Landmark Group
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m: +971563692571<tel:+971563692571>
t: +97145172008<tel:+97145172008>

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On Apr 27, 2020, at 8:24 AM, Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

External email sender, please take precaution.
Hi Mike,

Order number: 9774877898

Order placed on March 29, 2020 and the status is still showing submitted to WH. Customer contacted us on April 23, 2020 regarding this order and the same was escalated to the WH to check whether this is visible in WMS/OMS and to ship it out asap however, we have received no response on this yet.

Kindly assist in closing this case. Thank you for your help!

Regards,
Apoorv
On Thu, 23 Apr at 5:16 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order number: 9774877898

Order placed on March 29, 2020 and the status is still showing submitted to WH. Is this visible in WMS/OMS, if so, please make sure this is shipped out urgently and a delivery is arranged with the customer for the same. This has been over a month since this hasn't been shipped.

Thank you for your help!

Regards,
Apoorv

On Thu, 23 Apr at 5:13 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Sultan,

Thank you for reaching out to us and giving us the opportunity to serve you.

We sincerely apologize for the delay in delivery of your order. Please allow us some time check this with our concerned team and we will get back to you as soon as we hear back from them.

We appreciate your continued patience.

Your Friends,
The Support Team

773805:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com